Business communication Essay Example | Topics and Well Written Essays - 500 words

Business communication - Essay Example the staff motivated and producing at a high level of performance it is imperative for the executive managerial staff to keep the lines of communication open. Business communication plays an important role in my day to day activities at work. Everyday my supervisor provides me with a written list of the things that I am supposed to do during my shift. The supervisor when he provides me with the list verbally speaks to me for about five minutes. The first couple of minutes are usually composed of informal information, but the rest of the time he communicates precisely what tasks I am supposed to perform during the day. Another form of communication which I have to closely monitor is electronic information. The growth in electronic communication in the 21st century is staggering (Johns, 2005). All company memos are sent to the employees via email. Each employee has their own corporate email account. Each week there is a staff meeting between the managers and all the employees of the company. The meetings are recorded by video for documentation and quality control purposes. Each employee has a phone in their desk with a specific extension. T he company encourages the employees to talk through the phone with other colleagues about business matters instead of walking to their desk. The phone is also used for business communication between the employees and any customer that calls the firm. An alternative form of communication that is also used by the company to maintain communication with the firm’s customers is an online forum. The forum is used to answer customer questions and inquiries. This forum also has the capability to communicate with customers through a live chat. â€Å"The truth is that the most important part of customer care is effective communication and all the things that go with that† (Dalecarnegie, 2010). The different forms of communication devices and techniques utilized by my firm help me in my daily activities because it facilitates my work. I

Essay on the policy formation process Example | Topics and Well Written Essays - 1250 words

On the policy formation process - Essay Example batier, noted social scientist, has conceptualized ‘Advocacy Coalition Framework’ or ACF and ‘Multiple Streams Framework’ for the policies in different areas of public welfare, that have proved quite effective. The essay would be discussing these models of policy frameworks in the areas of healthcare and education in the United States. ‘Advocacy Coalition Framework’ takes into account the interests of various stakeholders by incorporating opinions and feedback from wide ranging external and internal resources that may significantly impact the masses in the specified areas. The stakeholders comprise of beneficiaries of the schemes, institutions and intermediaries that facilitate the schemes to the public and the decision making bodies that are responsible for various processes for policy framework and subsequent implementation of those policies. The coalition broadly comprises of two major sources who seemingly reflect the welfare of the people: media, researchers and analysts; actors at all levels of government (local, state and international) (Sabatier, 1988). These sources help to study the various perspectives of the policy in the particular field by taking into account the different variables like socio-economic changes, political paradigms, evolving socio-cultural values, normative beliefs and environmental constraints. Thus, while incorporating the finer details of the policies in the relevant area, the view point of these agencies and the feedback widens the policy perspectives and ensures better decision making in framing the policies. ‘Multiple Streams Framework’ primarily believes that three vital streams of thoughts significantly impact the process of formulation of policies. The first is the problem identification that necessitates the process, second is the diversity in the requirements of the communities and lastly the political imperatives of vested interests that are influenced by public opinions, changing socio-economic and